Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

What payment services do you support?

Currently, We are accepting bKash, Nagad, Bank Deposit.

When my product will be delivered?

Usually, it will take 15-40 days to arrive product in our store from China. After receiving your products, we will send your items as soon as possible.

Is the ORPON BD and this site is same?

Yes, The ORPON BD and OrponBD Global is same. You can order your product directly here or in the Facebook Page or Group. If you order your products in OrponBD Global directly, then a customer care executive will be assigned to assist you.

Can I track my products?

Yes. After successful purchase, we will add the tracking code for the item to your order. You can find tracking code in your order details page on the account panel.

Can I request a refund?

Yes, We will refund for every unsuccessful purchase or broken product received or if a item failed to arrive within 65 days.

Can I claim warranty?

Unfortunately, not. We don't have the warranty system yet.